Anonymous
map-marker Indianapolis, Indiana

Canceling order

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Won't answer phone calls no longer taking them. Will not enable me to cancel on website. Make it difficult to cancel my ongoing order of replacement brush
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User's recommendation: Don't buy from this company not trustworthy.

Steven C Jzc

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Verified Buyer
|

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Verified Reviewer
| map-marker Bessemer, Alabama

My toothbrush is not working

Burst Oral Care - My toothbrush is not working
Bought a new toothbrush; it doesn't work. Tried charging; it still doesn't work. What more do I need to say except send me another toothbrush or give me my money back? I'm going to tell you that this essay you have set up is *** My sister is a hygienist and recommended this to me. I'm going to ask her if she should reconsider recommending your products.
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Loss:
$32
Pros:
  • No pros
Cons:
  • Junk doesnt work

Preferred solution: Full refund

User's recommendation: Don't buy a burst . They're junk.

Resolved
Betsy K Otc

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Verified Reviewer
| map-marker Denver, Colorado

Resolved: Wrongly being sent and charged for something we didn't order

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Updated by user May 31, 2024

Company fixed the issue and I have been provided with apology. Gift card for about half the amount the flosser cost to be put toward the brush refills.

Original review May 24, 2024
We are being sent and charged for a dental floss refill which we do not want! We are upset that you put it on auto refill when we had explicitly written we did not want it on an automatic refill. It just came with the toothbrushes (and flosser) we had ordered. We are not happy as that was a very sneaky way to try to get us to buy something we don't want! Please do not send and charge us for it. Betsy.
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Anonymous
map-marker Noblesville, Indiana

Canceling orders

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Tried to call to cancel by burst continuos toothbrush. Computer chat would not allow me to speak to customer service unless they could charge fee. Went to website did what it said to cancel still wouldn't let me do it
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User's recommendation: Would not recommend

Anonymous
map-marker Petersburg, Virginia

Bad customer service

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I have to pay $1 to be able to chat with technician. When I purchased the kids toothbrush, they said lifetime warranty. But now they said with 1 year. I will never refer anyone to buy this product again. Waisted my time and money.
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User's recommendation: Never recommend to anyone.

Anonymous
map-marker Panama City, Florida

Did not order

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Order toothbrush replacement heads and continue to receive weekly order. Did not sign up for recurring shipments. If I did it was an error and cannot contact company to cancel order. Do not need 2 replacement heads every week nor did I order whitening strips. I dont even use them. The products are good but their customer service is non existent. Had to contact credit card company to stop charges and shipments. Very sad
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Shronda Atv
map-marker New Boston, Texas

My order has never arrived now they want me to pay $1.00 to find out where my item is

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I order a tooth brush and a flosser paid for it and it has never been delivered. Ridiculous. I want my $109 back. This was for my Grandsons birthday present.
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User's recommendation: I am reorting to better business bureau.

Anonymous
map-marker Providence, Rhode Island

Speak with repno longer want refills. Additional $3.52 for shipping, product at the pist office.

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I was notified that i iwed 3.52 for s&h to puck up ky burst refill. My accountcwas already charged 8.54. Im done wi5h burst.
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Moira T Fts

Broken flosser. Need replacement. Not even a year old. Please advise!

Stopped working. Recharged and now wont work. Very disappointed. Please replace and advise. Do the right thing!
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Preferred solution: Full refund

User's recommendation: Don’t buy if the don’t make good on their products!

Debbie P Iyr

Product only worked one month

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Burst only worked for about a month. When I called customer car number, the line was shut down to so many calls (the recordings words). I gave up on diagnosing the problem and just ordered another brand!!
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Loss:
$60
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Moneymighty0@***.com

Burst Oral Care - Moneymighty0@***.com
Burst Oral Care - Moneymighty0@***.com - Image 2
I order somethinking in i put the city in state but i went back in put the wright one. I ordered it on the 9th
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Ashley S Qpm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel subscription

I no longer use the tooth brush and I would like to cancel the subscription. I tried calling but the call volume was too high and I could not get through. Although this is through pissedconsumer.com I am not pissed. I would simply like to cancel. Thank you.
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Preferred solution: Just a confirmation of cancelation.

User's recommendation: Meh. I personally didn't care for the vibration of this toothbrush.

Anonymous
map-marker Dallas, Texas

This order new tooth brush and to credit my dentist higenest to get her credit

I still need to order a black toooth brush like the white one I have and also give credit to Vickie Cates my dental hygienest
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User's recommendation: Great tooth brush

Torrey Ikn
map-marker Cupertino, California

Incorrect brush head sent

I received a childs brush head instead of an adult brush head. I am requesting a black head. Thank you!
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Anonymous
map-marker Topeka, Kansas

Need directions for water pik

I need the directions on my new burst water pik. I got it as a gift. I dont know how to use it without the directions.
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User's recommendation: Excellent products

Anonymous
map-marker San Diego, California

The company has not been responsive for a replacement of a defective toothbrush that is unable to keep a charge longer than a day.

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I have asked the company to replace a defective toothbrush that cannot keep a charge for longer than a day.
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